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FAQs

Frequently Asked Questions

Orders

Yes, we take your payment and information security seriously. We use industry-standard encryption and security protocols to protect your data during transactions and ensure a safe shopping experience. If you have any questions or concerns, you can contact us for better assistance and clarification.

 

You are not required to have an account to place an order online. You can check out as a guest without additional steps. However, having an account saves your shipping information and order history, expediting future orders.

 

Ordering on our website is simple! Navigate to “Shop” in the drop-down menu to explore categories or collections. Click on a product to select size and quantity, then add it to your cart and proceed to checkout. Need help? Feel free to reach out to us for assistance.

 

We accept payments via ApplePay, Visa, and Mastercard using Stripe. Additionally, you can split your payment into 4 interest-free installments with Tabby or into 3 interest-free installments with Postpay.

 

Payments are processed in UAE Dirham (AED) currency. At checkout, your purchase amount will be automatically converted from AED to your preferred currency.

 

While most products are released in limited quantities to maintain exclusivity, some styles may be replenished. Stay updated on restocks by joining our mailing list, or contact us to inquire about the availability of sold-out products.

 

Each product page features a size chart under “Product Description” detailing body length, sleeve, and chest measurements to guide your selection. If you require further assistance in choosing the right size, feel free to reach out to us for personalized support and recommendations.

 

To use a promotional code, simply enter the code during checkout, and your discount will be applied before completing your order. Please note that promotional codes have expiration dates and may have limited eligibility based on specific terms. If the code is not eligible for your order, it may be rejected. Generally, promotional discount codes cannot be combined unless otherwise specified in the promotion terms.

 

Occasionally, products may be offered as Pre-Order items, allowing you to reserve your size for high-demand products arriving at our warehouse. Look for “Pre-Order” in the product title for delivery details, as they will be listed on the product page.

 

When an item is marked as final sale, it means it cannot be returned for a refund, exchange, or store credit. All final sale items are clearly noted in their descriptions at the time of purchase. Unless there is a manufacturing defect, final sale items cannot be returned or exchanged.

 

Absolutely! Our products are manufactured by suppliers who adhere to ethical labor practices and principles outlined in our code of conduct. We partner with economical and sustainable factories to maintain our ethical standards. All animal-derived materials are sourced ethically, and we never compromise on human or animal rights in the production process.

Shipping

Our shipping origin is Dubai, United Arab Emirates.

We only offer shipping within the GCC (Gulf Cooperation Council) region and do not provide international shipping at this time.

Yes, we offer different shipping time options based on your location:

  • For UAE orders, we use First Flight Couriers, and shipments typically arrive on the next possible working day after dispatch.
  • International orders are shipped via FedEx and generally arrive within 2-4 working days after dispatch.

Shipping within the UAE is free of charge. For international orders, shipping costs are calculated based on the total weight of the parcel and the distance to its destination.

Shipping costs do not include taxes, duties, or any other miscellaneous fees. If taxes and duties are applicable and a customer refuses to pay, resulting in the package being returned to us, additional charges incurred by the courier will be deducted from the refund amount upon the package’s return to our facility. Please note that shipping fees will not be refunded in this scenario.

Once you place an order, you will receive a confirmation email. Orders are typically processed within 24-48 hours on business days. Please note that processing times may be affected during promotional or holiday sales. If you have any concerns about your order, feel free to contact us for assistance.

The shipping time for your order depends on your location. Orders ship from Dubai, and the average transit time is typically between 1-2 business days for domestic shipments. If you have any concerns about the delivery of your order, please don’t hesitate to contact us.

Receiving

If you have not received your package, please reach out to us so we can assist you in investigating its whereabouts. Please note that once an order has been shipped, we are not responsible for lost, stolen merchandise, or delivery delays. Any claims regarding the shipment should be filed directly with the mail carrier using the provided tracking number.

 

If you receive a defective or damaged product, please contact us immediately with photos of the issue. We will gladly replace the item if it is found to be defective.

Returning or exchanging your order is simple and free within 15 days of placing your order. For international exchanges, we kindly ask you to initiate a return and place a new replacement order.

All our products come with detailed care instructions to help you properly maintain them. Our products are crafted with high-quality standards to ensure longevity and durability.

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