Thank you for shopping at I Will. We aim to provide you with a seamless shopping experience, but we understand that sometimes items may need to be returned or exchanged. Here's our returns policy to ensure your satisfaction:

Returns and Exchanges:

You have 14 days from the date of purchase to return or exchange an item. To be eligible for a return or exchange, the item must be unused and in its original condition, including the original packaging. Proof of purchase is required to complete the return process.

Partial Refunds:

In some cases, partial refunds may be granted if the item is returned in a condition not due to our error, such as damage or missing parts, or if the return is made after the 14-day window.

Refunds Process:

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a specified timeframe.

Late or Missing Refunds:

If you haven’t received your refund, please first check your bank account. If the refund is not reflected, contact your credit card company and bank, as processing times may vary. If you still require assistance, please reach out to us at serve@iwillwear.com.

Sale Items:

Sale items are non-refundable, only regular-priced items are eligible for refunds.

Exchanges:

We only replace items if they are defective or damaged. To initiate an exchange, please email us at serve@iwillwear.com.

Shipping:

You are responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over AED 500, as we cannot guarantee receipt of returned items.

Return Address:

Please send your returned items to:

I Will Dream FZ-LLC

Flat 416, Manazil Al Muraqqabat Bldg 1

Muraqqabat, Deira, Dubai

Contact Information:

For any inquiries, you can contact us via WhatsApp at +971 50 947 1164.